Subscription & Payment Help
Subscribe inside Catena. Connect the original wallet to view records without a query signature. Checking or restoring orders does not transfer funds.
View my nodes and payment status ↗Understand payment progress
- 01Awaiting payment
- 02Wallet confirmation pending
- 03Transaction submitted
- 04Purchase successful
- 05Nodes active
“Transaction submitted” means an ID was received and payment still needs verification. “Purchase successful” means the transaction was found on-chain and verified. After one confirmation, it becomes “Node active”. Cancellation, offline status or a failed lookup does not mean you should pay again.
Insufficient balance to continue
Switch Catena to OP_CAT Layer mainnet. Add BTC to your current wallet and leave room for network fees. Refresh the balance to continue. Do not top up by manually sending to the project’s receiving address.
View my nodes and payment status ↗How do I continue after cancelling?
A wallet cancellation shows “Payment cancelled”. If the order has not recovered, reconnect and choose “Restore cancelled order”. This only restores the original order and does not send funds.
View my nodes and payment status ↗Returning from background or offline
The page checks your current wallet before syncing the original order. Transaction IDs are preserved and verified when online. Do not reapply or pay again. Switch back to the original wallet if the current account differs.
View my nodes and payment status ↗Wallet did not return a transaction ID
Choose “Check order status”; it does not open a payment request. If no ID is found, check Catena’s history. If paid, verify the original transaction ID. Release the waiting state only after checking that no payment was sent.
View my nodes and payment status ↗Subscription rules
One node per wallet. A valid invitation code is required. Name, email and role are optional. Total: 2,100 nodes. First 1,000: 0.0025 BTC; next 1,100: 0.0035 BTC. Network fees are extra.
Referral rewards record 20% for the first generation and 30% for the second, based on actual BTC fees, converted to HIVO at its market price when distributed. Only pending rewards are recorded; there are no automatic transfers. The first confirmed invitation relationship cannot be changed.
Still need help?
An official human support channel has not been announced. You can prepare problem details locally below. Nothing is sent automatically and no wallet action is taken.